Monthly Archive for September, 2008

Constituents clog lawmaker mail servers

With the recent credit market turmoil and the proposed 700 billion dollar bail out bill many, many Americans are taking the opportunity to contact their congressional representatives. This increase in traffic has resulted in the house.gov website being slow or unresponsive, the mailservers being clogged and the phone system straining.

In response to the increased load, the CAO has put some limits on incoming email and is restricting the number of e-mails sent via the “Write Your Representative” function of the House website.

Ventura [representative of the CAO] likened the problem to a bottleneck scenario on a highway, where multiple lanes of traffic converge into a smaller set of lanes. In that situation, some cars get to move forward while others have to remain at a standstill.

“What we had to do was basically install the digital equivalent of a traffic cop,” Ventura said. “It was a question of inconveniencing everybody or inconveniencing some people some of the time, while servicing other people the other half of the time.”

This is similar to what some ISPs have to do under periods of peak load. They have to delay some senders sometimes so that they can manage the load.

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Confirmed (double) opt-in in the wild

Lashback gives an example of the use of confirmed opt-in in the wild.

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What he said

After 2 weeks of travel and too many airport experiences, Seth’s post of random travel thoughts this morning resonated with me.

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Fingerpointing all around

Mickey has copies of affidavits filed by David Linhardt and his lawyers all denying they were responsible for missing the court’s deadline.

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The Question

Mark Brownlow has a list of 12 questions every email marketer should ask about their marketing program. Buried in the middle is the most important question for delivery.

Do you worry more about what ISPs think about your email than what subscribers think about your email? If you take care of the latter, won’t the former take care of itself?

My answer is if a sender is worried more about what the ISPs think than what subscribers think that sender is going to have ongoing and continual delivery problem. However, if a sender focuses on sending relevant, expected and wanted email then they will have almost zero delivery problems.

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MAAWG

Chris Nixon has a post talking about the background of MAAWG and why he is here in Ft. Lauderdale.

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Links to check out

Things are going well, if busy, here at the conference. I am attending lots of sessions and continuing to edit my talk for tomorrow. I thought I would list some random links that have come up here recently.

Lashback is advertising a joint webinar with Habeas, Publishers Clearinghouse and Lashback on how to protect brands and increase revenues with reputation management.

Terry Zink explains the new Microsoft advertising campaign. There are actually quite a few Microsoft people here at the conference, including the brain behind SNDS. We ran into each other yesterday evening, his room is right next to mine.

Ken Magill has an ongoing series of articles investigating Email Appenders, and all their various incarnations. This is an example of the confused jumble of connections that some companies use in order to hide.

Speaking of companies with bad reputations, the NY Times reports on Intercage’s loss of hosting. Atrivo/Intercage are notorious amongst the folks who fight malware and bots and have been called the American version of the Russian Business Network.

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Appropriating reputation

One of the thing savvy spammers are doing these days is appropriating the reputation of someone else. Reputation appropriate takes many forms. Some spammers hijack windows machines, turn them into bots and send spam through major ISP smarthosts. “Legitimate email marketers” buy service from mainstream ESPs to send their permission-challenged email that they cannot get delivered through their own IP space.

There are different strategies for companies to prevent bad groups from appropriating their  reputation. For the ESP, the prime defense against reputation appropriation is screening new customers and new lists.

When screening potential customers, there are three broad categories that customers fall into. One is the legit prospect that is exactly whom they represent to you, these are the easy guys. Another is the naive mailer, who really does not have any clue about email but wants to move into the digital age. This mailer is often extremely small, but knows nothing about email. The final category is the subversive prospect. This is the company who knows exactly what they are doing, and who is actively working to hide their practices from the ESP. They are attempting to subvert the process.

Over the coming weeks I will be talking more about screening new customers and how to distinguish the naive customer from the subversive one.

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MAAWG

I head off to MAAWG on Sunday where I will catch up with the people I have not seen since last October. One of the very nice things about email delivery right now is the industry is small enough to know almost everyone involved. While MAAWG is only one of a number of conferences, it is one of the few where senders and receivers both attend.

I expect that I will come back from the conference with a head stuffed full of ideas and projects and lots of good information. I am also part of a team doing sender training sessions, specifically I helping out on the talk about how to screen customers. I will be sharing some of my thoughts on vetting customers here over the next few weeks.

If you are going to be at MAAWG, do stop by and say hi!

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The dog ate my discovery responses

When we last visited our intrepid litigants, Spamhaus’ lawyers had filed a motion to dismiss citing yet another failure by e360 to meet a court ordered discovery deadline.

Let me set the stage.

e360 misses deadline after deadline during discovery. They skip depositions. They stall and provide incomplete answers weeks or months after they are due. Finally, in mid-July the Spamhaus’ lawyers file a motion for sanctions. The judge, while sounding a bit peeved (as I detailed in my Aug 29 post), gives e360 yet another chance to actually comply with discovery at a July 30 hearing.

And how, how does e360 respond to the taxed patience of the judge? They miss that deadline, too!

With the mid-August discovery deadline missed, Spamhaus’ lawyers file for dismissal. The plaintiffs race to repair the damage and find a scapegoat.

The scapegoat turns out to be Mr. Peters, one of the lawyers working the case. At the July 30 hearing he petitioned the judge to be released from the case as he was leaving Synergy (e360’s law firm). In their response to the motion to dismiss, the lead attorney blames Mr. Peters for the most recent e360 failure to comply with the judge’s ruling. According to the response Mr. Peters was, despite being removed from the case, responsible for complying with the July 30 ruling. Oh, and the mean old Spamhaus attorneys should have known that e360 was going to comply and did not contact Synergy before filing the motion to dismiss and it is just not FAIR, your honor!

With far more patience than I could muster, the judge agrees to a hearing about the motion to dismiss on September 4. At that time, he agrees to allow e360 to file a supplement to their response to the motion to dismiss and gives Spamhaus the opportunity to respond to that supplemental motion.

Wonder of wonders, e360 finally gets their act together and manages to meet a court ordered deadline when they filed their supplemental motion. Not only that, they included answers to the interrogatories sent by Spamhaus almost a year ago. Magically, the amount of damages e360 claims has gone up by an order of magnitude and 16 new people now know about e360’s financials. Too bad that the judge closed discovery on July 30.

e360’s answers included some interesting financial details, including the fact that e360 managed to sue itself out of business. That takes some serious talent. The other fascinating factoid is that a company with gross income of, roughly, 2.7 million dollars over 5 years is worth over 95 million dollars. While they do provide a formula for how they arrived at that figure, I am deeply suspicious of their claims.

Spamhaus’ response is on point and catalogs all the e360 discovery failures. This most recent failure to meet the court’s deadline is only one in a long line of failures. They emphasized the fact that they have petitioned the court four separate times to compel answers from e360. And, really, Judge, how many times do you want us to have to come back and waste everyone’s time pointing out that, yet again, e360 did not do what you told them they had to do?

The judge will be ruling by mail. No more hearings, the man is done with this. One thing that I have wondered about is why he seems to be prolonging the pain. But, the case has already been kicked back to him from the 7th Circuit Court of Appeals and I suspect he is loathe to do anything that might prompt a successful second appeal. Recent transcripts make it clear he is getting quite peeved that this is still on his docket. Really, all e360 had to do was provide the information they used to come up with the original 11M figure when the case was filed. Their reticence and inability to show any documentation on how they came up with that figure suggests that the figure may have been more wishful thinking than a real number.

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